When your organization encounters a cyber-attack or major data breach, it typically impacts many segments outside of the information technology group. Your planning efforts must include how to bring the assets of these other groups into the response structure, helping to insure the company’s overall resilience posture.
As an example, a major breach that is disclosed to the public will generate a tremendous number of inquiries from the press, shareholders, financial analysts, and concerned customers and suppliers. If you haven’t planned how to handle this surge of communications, your organization will look non-responsive.
A major incident will require a substantial response, and understanding what can be repurposed under these circumstances should be an important part of the planning and preparation process.